# 1 Selling SLA Tracking App

All-in-one SLA solution for all Jira applications and preferred by more than 1200 customers all over the world.

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Our Clients

We are happy to help them track their SLAs

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Time to SLA by Snapbytes

Why?

An SLA is not just a document but your words to your customers. We know that your trustworthiness fades if you miss one word. We also see how tough it is to track all your SLAs.

How?

We desired to support you to keep your service quality and your trustworthiness high by giving a tool that instantly visualizes how your teams are doing, and that warns you before you breach an SLA.

What?

We created Time to SLA! A customizable SLA tool which outshines with its stable configuration, tracking, reporting, searching features and user-friendly screens.

Why choose Time to SLA

Why choose Time to SLA

Top Vendor on Atlassian Market

Snapbytes is a Platinum Solution Partner and Top Vendor on Atlassian Market. Being a Top Vendor, Snapbytes ensures excellent customer experiences, presenting stable plugins, and giving support at least 8 hours a day, 5 days a week.

Easy Transfer from Other SLA tools

Are you using another SLA tracking tool and don't want to lose your past SLA data? No worries, Time to SLA can easily re-calculate all SLA information for your existing issues.

Easy Going with Other Plugins

You can easily integrate Time to SLA with the plugins Better Excel, eazyBI, and Script Runner. Moreover, we have prepared many REST services to integrate with others easily.

This is how it goes

We provide all you need in 3 levels.

Define SLA contract conditions on Jira issue statuses, date fields, or comments. Set SLA goal as a negotiation date field, fixed duration or dynamic duration. Narrow down the scope by using JQL functions if you need. And your SLA contract is in progress!

SLA panel is ready as soon as your SLA contract is in progress. Check the color to see the status and see how much time left with the real count down timer. Need more? Add more coloured TTS fields to issues.

Pick which fields you want to see in the report, and with TTS JQL functions get specific results quickly. Export your results to Excel with only one click. Need to see live data? Add built-in TTS gadgets to your dashboard and watch your status live.

This is how it goes

We provide all you need in 3 levels.

01

Create

Define SLA contract conditions on Jira issue statuses, date fields, or comments. Set SLA goal as a negotiation date field, fixed duration or dynamic duration. Narrow down the scope by using JQL functions if you need. And your SLA contract is in progress!

02

Track

SLA panel is ready as soon as your SLA contract is in progress. Check the color to see the status and see how much time left with the real count down timer. Need more? Add more coloured TTS fields to issues.

03

Report

Pick which fields you want to see in the report, and with TTS JQL functions get specific results quickly. Export your results to excel with only one click. Need to see live data? Add built-in TTS gadgets to your dashboard and watch your status live.

More Features

Count Down Timer

With our on-screen timers, you see how much time is left.

Reports

Prepare customizable reports. Pick fields, format the data, and export to Excel.

JQL Functions

Use our handy JQL functions to get specific results in your reports.

Notifiers

Send e-mail notifications to alert anyone before it's too late.

SLA Fields

Add SLA fields to display SLA information and visualize SLA status with colors.

REST Services

Plays well with the plugins Better Excel, eazyBI and Script Runner.

Do you need any help?

Snapbytes is a Top Vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

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Frequently Asked Questions

We are currently working on the Cloud version. It will be ready soon.

Time to SLA is compatible with both Data Center and Server platforms.

Jira Server and Data Center versions 7.0.0 – 8.8.0 are supported.

Evaluation licenses are available through my.atlassian.com after downloading the app from Atlassian
Marketplace. The evaluation licenses are renewable up to 5 times.

Time to SLA has “SLA Generation for Existing Issues” feature. This feature calculates SLA data for the existing issues, and you can use those data later as desired.

We provide a custom-tailored solution in Time to SLA to let you harvest rich SLA information right through eazyBI. To learn how to integrate eazyBI and Time to SLA, please refer here.

Time to SLA offers customizable SLA Reports, which you can export to Excel.

Better Excel Exporter for Jira is tightly integrated with Time to SLA, allowing you to export all Time to SLA custom fields into Excel in a highly-customizable way. Using the powerful features of Better Excel Exporter app on Time to SLA data, you can easily create marvelous SLA reports.

We provide SLA notifiers that you can configure to alert users, groups, and project roles when an SLA is about to be breached. These notifiers can be sent before or after an SLA is breached, and they can also be recurring.

Time to SLA offers an import/export feature that allows users to export their SLA configurations and
import them to another Jira instance easily.

Yes, you can use Time to SLA features with Jira Service Desk. Moreover, you can configure to show SLA Panel in customer portal for ensuring timely delivery of your Service Desk functions.

Work with Time to SLA

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